Policies & Procedures
On all overnight tours, we use a daily seat rotation. The first day of a trip, you choose your seat when you board, and rotate from there. We feel this is fair to all. If the coach is not full, a less formal rotation may be used at the Escort’s discretion. Persons traveling single or with uneven amounts in their group may need to sit with other like-travelers. We cannot guarantee that small groups will be seated together. We welcome single travelers, but the single rate does not include two seats on the coach. * We cannot accept doctor’s notes regarding requests to sit in the front seat/s. Please consider boarding at the first pickup location if your seat location is of concern. It is also recommended to see your doctor for motion sickness medication, if this should apply.
We make regular stops for restrooms and for the convenience of smokers; however, we have a NO SMOKING policy aboard all coaches. If someone violates the non-smoking policies of places we are staying or visiting while on tour, it is the sole responsibility of that person should there be any penalties and/or fines for not adhering to their rules and regulations. Consumption of alcoholic beverages is not permitted at any time on the coach.
All of our tours use beautiful modern, deluxe wide-body motorcoaches from Campbell Bus Lines. Campbell has received the highest possible rating with the Dept. of Transportation. The motorcoaches are equipped with air-conditioning, reclining seats, public address system, DVD player, outlets for each passenger, and emergency restrooms. Our intent is for all overnight tours to be professionally escorted. Upon occasion, in order to avoid canceling a trip with a low passenger count, our Driver may serve both positions of Driver and Escort, and all are professionally trained to do so. ~ Also, on air trips with low passenger counts, we will not be able to provide an Escort from our company. However, once you arrive at your destination, a guide from our connecting company will be with you throughout the entire tour.
Lodging and Meals:
Your lodging is included on all overnight tours. All hotels are AAA rated. We never use second rate hotels, restaurants, or activities on any tour, to the best of our ability to make that determination. If you need two beds in your room, please state this when making your reservation. Generally, some meals are included on overnight trips (see individual tour inclusions); however, we cannot guarantee any special dietary requirements.
As of June 2009, a Passport or Passport Card is required for border crossings. Either of these travel documents may be obtained through your local court house. The Passport Card is limited, but is sufficient for Canadian border crossings and is good for 10 years – it is also very easy to apply for. Your Driver and/or Escort will be asking to see one of these documents before boarding the coach for trips with this requirement. We cannot be responsible if you are unable to travel due to failure on your part to obtain the proper documentation. Please begin the process early enough to ensure that you will have it in time for your tour’s departure. Click here for for more information.
One suitcase per person is included in the price of your tour. You are also permitted a carry-on, which is your responsibility. Additional luggage may be transported at the cost of $8.00 per bag, per day. It is wise to travel light. Luggage tags are provided and required for hotel identification, and are sent with the final letter and phone numbers of your hotels.
Taxes and Gratuities:
All taxes and gratuities for included meals and activities are included, unless otherwise mentioned by the Escort. Driver and Escort gratuities are not included in the price of your tour. The suggested rate for a “job well done” is a minimum of $3.50-$4.00 per person/ per day for the Tour Escort, and a minimum of $3.50-$4.00 per person/per day for the Driver. We request that you express this on an individual basis, and let the quality of service received be your guide.
All prices listed are per/person rates. On one day tours, full payment must be made with the reservation. For overnight tours, see “How To Make A Reservation”. Balance of an overnight tour is due 45 days prior to departure (unless otherwise stated/notified). Confirmation will be sent after we receive your deposit. Please call as soon as possible if you should decide not to go.
Up to 45 days prior to departure date, a full refund will be made. *Air and cruise tours, and some longer tours, may be different—be sure to ask for details when making your reservation. Tours including tickets also generally have earlier non-refundable dates. There are no refunds for cancellations made within 45 days prior to your departure date. However, we will do our best to recover as much as we can, but cannot guarantee anything including prepaid reservations and other costs that are non-refundable to us. There will be a $25.00 per/person charge for this service. There will be no refund, for any reason, for a “no-show” on the day of the tour.
Please Note: Refunds will be made by the same method you paid us; e.g., if you paid by credit card, the refund will be put back on that credit card. No exceptions.
TLC Tours offers a “Refund Protection Plan” for overnight tours that is available at our office at a minimal cost. It needs to be purchased when you book your trip. This insures you a full refund in case of:
- A.) a death in your immediate family (requires a copy of death notice)
- B.) personal illness (requires a doctor’s written note confirming you were too ill to travel)
- C.) Exceptions would be made if an immediate family member’s serious illness necessitates you staying home, but would still need confirmed by a doctor’s note. *Immediate family, in these situations, includes spouse, parents or children only.
Call our office for full details about TLC’s RPP. We encourage you to take advantage of the protection plan, or secure insurance on your own. Our Refund Protection Plan is not available for Day Trips, nor are there any refunds for Day Trips, with a few exceptions.
TLC Tours reserves the right to cancel any tour that has not reached a minimum number of reservations. We always avoid changes and cancellations if at all possible, as we realize the inconvenience to you, our valued customer. We reserve the right to cancel or refuse service to anyone, in our sole discretion. Any person may be dismissed from a tour at any time by the Tour Escort or Driver should their conduct be problematic in any way. No refund will be made, nor will any further responsibility be assumed by TLC Tours or anyone in their employment.
TLC Tours, LLC is insured. Campbell Bus Lines is registered and insured with the ICC. TLC Tours acts only as an agent. We are not responsible to any person for any loss of time or money due to a change or delay beyond our control. Nor are we responsible for non-performance by those we have contracted with. We reserve the right to change tour prices, inclusions, and itinerary, if so dictated by circumstances beyond our control. We are not responsible for pricing, typographical, or other errors. Any claims against TLC Tours must be made, in writing within 30 days of the trip.
Special Note Regarding TLC’S Covid 19 Procedures
As you well-know, the travel industry was one of the hardest hit industries as a result of the pandemic. While we are excited and ready to resume SAFE travel adventures together, at this writing we need to require a few protocols so that everyone is protected as much as possible and feels the needed level of safety and security when on one of our tours. We realize this is a controversial subject but are choosing to “Do Unto Others As You Would Have Others Do Unto You”, and conducting our tours so that EVERYONE can feel as safe as possible. Our decision to proceed with our tours in general is based on the fact that ‘if we have to wear a mask more than we’d like, it is definitely worth it’ to be able to be out-and-about and finally enjoying our love of travel again! However, if what we are asking is against your personal beliefs, hang on to this book for later use — we hope we may be able to lift these requirements, or at least most of these, later in the year if things improve as anticipated. So please know that what is listed may change and/or be updated as the country continues to rebound, and the virus is controlled. Prayers!
But for now, we will need to ask that everyone going on one of our tours agrees to abide to the following procedures at all times, i.e., throughout the entire tour. Please read them carefully to be sure you’re willing to carry them out. If any of these requirements should be revised throughout the year, we will inform you of the changes in our pre-trip letter which you will receive before your tour departs, or you can always call the office to check.
One other important note we must mention. At the time of this book’s publication, some of the places we intend to visit are not yet fully open – although all of the ones we have scheduled believe they will be by the time our tour is to arrive. Should there be some place that was not able to take us, we will do our very best to substitute an activity or attraction of an equal quality, or possibly cancel the tour if need-be. We just have to “go with the flow” this year, but trust me, every single place we plan to journey to WANTS to be open for us, and will be doing everything they can to do so. Adventure ahead!
Thank you so much for your understanding. We are ALL trying to find our way through this crazy time in our country’s history and are forced to make decisions that are very hard… especially when we know some of our wonderful, valued customers may not be in agreement with all of them. We appreciate your faithful cooperation – You are truly “The Best”! ~ Here are our TLC Pandemic Procedures:
A. If you have recently had Covid-19, we ask that you not travel with us until the advised quarantine period has transpired. Please check with your Doctor or Hospital to be accurately updated on what that time frame currently is.
B. We ask that you take your own temperature before leaving home on the morning of Day One, and if you show any fever at all, please stay home. If you have additional/other symptoms that suggest Covid-19, we ask that you please stay home. If you have been around someone with Covid-19, or highly-suspected Covid-19, we ask that you please follow the CDC guidelines according to their timeline, and possibly stay home. Any of these methods are somewhat dependent on the “honor system”. We trust that our upstanding TLC customers will “do the right thing” and not put anyone else at risk for contracting Covid on a TLC tour.
C. Bring and wear a mask or face covering over both your mouth and nose at all times on the coach. Please have it on when you meet the bus and give your suitcase to our Driver, each time you use the steps onto the coach, and at all times while on the coach itself. Once you are off the coach and away from other passengers, it is fine to take it off unless the particular place we are going has their own requirements, and then you are agreeing to following their particular protocols, whether we personally agree or not. The protocols for Ohio and PA are not necessarily the same ones that are being enforced in other states and can change week-to-week in some cases, so as mentioned previously, we are just going to have to be ready to “go with the flow” and do whatever we need to so that we can enjoy our time there. We can do it, TLC Family!!
D. Should someone come down with Covid during or after their tour, we assume no responsibility or liability. We cannot control every minute of everyone’s day, nor can we control how people handle themselves when off the coach. We have done our very best to secure accommodations and venues that state the highest sanitation protocols to the best of their ability. If on tour you should come down with Covid-19, or strongly suspect it, you would be responsible to quarantine yourself and arrange for transportation home when appropriate. — By traveling with us, you are agreeing that TLC Tours, LLC will not be held responsible for contracting Covid-19, nor liable for any expenses involved in any way.
E. If you do need to cancel at the last-minute because of having covid, being exposed to covid, or suspecting a possible case of covid, our normal cancellation policies apply, just as they would to any other last-minute illness that prevents you from going on a tour. See General Information/Refunds under policy and procedures. Without insurance, there is no refund except what we might be able to get back from individual vendors in your behalf. We highly suggest taking out either our in-house Refund Protection Policy, or another more comprehensive insurance plan of your own choosing. Thank you for understanding.
F. Overall, we will continue using the same covid regulations as are being asked of us: Wear a mask when you can’t be 6-ft. apart, wash your hands with soap often / use sanitizer, stay extra-far apart when you are off the coach and not wearing your mask. And lovingly respect the concerns of others – some may have health conditions that cause them to be more cautious than you may feel is necessary for yourself. ~ Again, we believe these things are a very small price to pay in order to be “On the Road Again’!
TLC SANITIZING PROTOCOLS
We assure you that TLC TOURS is ready to serve all your travels with us as safely and thoroughly as possible.
Bus Cleaning – Disinfecting Policy
Prior to March 1, 2020 Campbell Bus Lines was dedicated to the complete and effective cleaning of our vehicles in preparation for passengers to board and travel to the destination of their choice in comfort and quality. Following the outbreak of Covid-19, we became aware that we needed to go even further above the level of cleaning that we had already been using for over 50 years.
1.) We have hired an or outside firm to completely disinfect our buses when they finish a trip. You can be assured that every Campbell Coach that arrives to pick you up has been thoroughly disinfected.
2.) We have upgraded all air filters and increased the frequency that we change the air filters on the coach to reduce contamination. Our motor coaches refresh the air on the coach every five minutes, and combined with the upgraded filters, will reduce stale used air in the coach.
3.) We have added UV lights in our HVAC system to eliminate any airborne pathogens.
4.) Every coach will be disinfected prior to starting your trip, and every day while on your trip. We are using an environmentally friendly solution that is EPA-approved, and not diluted or mixed at our facilities. The solution is rated on the EPA K-List that supersedes the current EPA suggestion for elimination of Corona Virus. You can rest assured that the solution has no harmful properties and has received the Green Seal certification. We apply the solution with electrostatic sprayers to increase coverage to eliminate all pathogens on hard surfaces.
5.) We will have disinfecting wipes available for the Driver and/or Escort to wipe the high touch points while on the trip, and hand sanitizer will be on board for your use.